WE ARE VERY STRICT WHEN IT COMES TO THE MANAGEMENT OF THE WhatsApp GROUPS
PLEASE READ THE PROTOCOL AS IT IS VERY IMPORTANT
1.1 Welcome to the BNW Whatsapp Protocol. The info hereunder is the official BNW Whatsapp usage guidelines. Abiding by these requirements will ensure that the Whatsapp communication platform is both functional and less likely to cause an irritation to other registered users since the users’ info posted ought to be useful and value-adding across the BNW Whatsapp closed circle of participants.
1.2 Assisting SAPS to fight crime in general and specifically in Blanco remains all of our resident’s responsibility and one of many main priorities for everyone living and working in the Blanco neighbourhood. Whatsapp is a vital communication tool to provide subscribers and SAPS alike with real-time security related observations, for proactive or reactive use.
1.3 The BNW Whatsapp is one of many links to some members of SAPS, BNW Structures and individual neighbourhood residents (and persons with business interests in Blanco) alike. The Whatsapp is NOT an alternative to summoning SAPS for assistance – to this end the official SAPS emergency call contact number (such as 10111) must be used. Registered BNW Whatsapp users should also not hesitate to call their Security Company of choice for any assistance.
1.4 BNW members are primarily the “eyes and ears” for the registered officials directly involved (and appropriately trained) to combat crime. Call SAPS or a Security Company during a crisis instead of putting yourself in danger by approaching any suspicious person. Call for trained assistance when experiencing any adverse security related circumstance and wait for the arrival of the professional crime fighters.
1.5 Media enquiries after a crime or criminal incident must be referred to the Public Relation Official. PR will liaise with SAPS Communication Officer out of respect to the victims of crime and their families, for correct Media Liaison Procedures to be followed.
2: PROTOCOL GUIDELINES
2.1 Being part of the exclusive set of BNW Whatsapp communication circles presumes that the registered user agrees to abide by the guidelines that follow. Failure to do so may lead to a user’s BNW Whatsapp registration being terminated. Re-inclusion of said user is not necessarily automatic and will be subject to receive assurances that the user in question shall abide by the promulgated BNW Whatsapp Protocol.
* Can be done by all registered users until such time as a central screening ability (Admin) for all postings prior to its distribution is established.
* MUST BE RELEVANT TO PURE CRIME AWARENESS AND –PREVENTION – NOTHING ELSE!
* Can be done both in Eng or Afr; where practical, a BNW Whatsapp group of your preferred language will be provided.
* Must contain enough detail for others reading the posting to understand it, to interpret it and to make an accurate determination whether he/she can/ should act on that posted information (examples: 1) suspicious person; his/her description, clothing, direction of movement etc. and 2) possible house break-in; whereabouts, persons, type of vehicle and -registration, clothing, movement. Avoid uncommon cryptic vocabulary, codes or phrases for compiling an input.
* MUST ADD VALUE TO THE COMMON SECURITY MATTER AT HAND
* No photos may be published on Whatsapp unless approved for posting by the PR Official or the BNW Chairperson and shall also not be released to the Media or another Social Media (POPI Act)
* Should not be after 22:00 or before 07:00 unless the security issue at hand warrants this posting and you require the assistance of the patrol officers, remember: Every registered BNW Whatsapp user will receive that late night/early morning posting, and should this input be regarded less relevant it may cause high levels of irritation (and eventually one’s withdrawal from the BNW Whatsapp circle)
* Must NOT be regarded as “chatting” about the matter at hand; rather contact the person/s directly should the concern not really relate to all other BNW Whatsapp users
* Must NOT be such as being an acknowledgement of a received posting – i.e., for example, don’t “thank” the person who posted the Eskom Load Shedding Schedule; your “thank you” will be received by all other registered BNW Whatsapp users. Just imagine hearing a very large number of postings coming through all with the same message of “thank you” at 22:00
* Must NOT abuse the Whatsapp platform to be a “complaint forum” or the platform to verbally attack (or slander) SAPS, Security Companies or one another. Slandering will lead to legal consequences for the person posting the slander since the slanderous input is actually on the Whatsapp record and may serve as evidence of the nature and extent of the slanderous input in a court of law. Contact the BNW Chairperson with any issues that may need to addressed, for guidance on the best way to handle your security related grievance
* Must NOT contain the number of the house involved in a criminal act, since such info may be to the detriment of the case when the Prosecutor handles the case in court
* Must NOT contain images of the alleged perpetrator of the crime that ends up being shown to the victim of that crime, since such info may be to the detriment of the case when the Prosecutor handles the case in court;
3.1 Thank you for being the SAPS’ (and our own local) “eyes and ears on the ground” regarding actual and potential criminal intent or – incidents, or related possibilities! BEING TRUE TO THIS PROTOCOL MEANS EFFECTIVE COMMUNICATION. TOGETHER WE ARE MAKING A DIFFERENCE AND -THUS “LOOKING OUT FOR ONE ANOTHER”.